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Service and Support

PRE-SALES TECHNICAL SUPPORT

Pre-sales technical support

Optimize user configuration and maximize productivity through extensive application research;
Provide qualitative and quantitative reference reports for user solutions through structured project evaluation;
Make sure users make the right investments in the right products.

AFTER-SALES SERVICE

After sales service

Pre-installation meetings to ensure that personnel and tool materials are ready;
Installation and commissioning of equipment, providing efficient installation services in the shortest time;
Equipment repair and maintenance to ensure smooth production and maximize productivity;
Provide positive telephone response and on-site support during the warranty period;
Failure analysis and prevention to avoid repeated failures.

OUT-OF-WARRANTY SERVICE

Out-of-warranty services

Intimate renewal service, multiple service packages to meet user needs;
Provide fast and effective machine repair services outside the warranty period;
Customized maintenance contracts and overall service outsourcing, effectively solving the shortage of user technical personnel;
The establishment of parts maintenance centers has greatly reduced the cost of new parts procurement.

SPARE PARTS

Accessories

Regional warehouses with sufficient inventory to quickly respond to customer needs;
Fast accessory response time;
Equipment repair and maintenance to ensure smooth production and maximize productivity;
Well-known logistics partners, flexible shipping options;
Reliable original accessories, better quality.

TRAINING

Training

On-site operation training;
Certified Trainer Course;
Establish ATS center with training equipment and facilities;
Customized training programs;
Provide training insurance, unlimited replacement training.

400 8822 331

Technical Hotline

Monday to Saturday, 8: 00-24: 00